Repair-Service for Vacuklav & MELAtherm

First aid for autoclave and thermodisinfector

The repair service

We are there for you so that you can be there for your patients: Because a reprocessing room should never stand still! Our specialized trade partners and our specialized MELAG hygiene technicians know where things get stuck in an emergency and how the malfunction can be quickly remedied.

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Die MELAG Hygiene-Experten in Ihrer Nähe

We save your day.
And your MELAG product.

We have enhanced our service to you with our free remote diagnosis by phone, fair billing in 15 minute increments, and 6 month warranty on repairs.

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First visit success rate

Repair service with telephone joker.

Then do not hesitate to contact us: We are always available for a free and non-binding conversation by phone or with our call-back service.

Mo. - Do.: 08:00 - 17:00 Uhr, Fr.: 08:00 - 16:00 Uhr

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For a smooth practice workflow

Because service is in our DNA.

You need your MELAG product and sometimes your MELAG product needs us: Learn more about our full-service promise for repair services.

100 % Focus

Your satisfaction is our claim! Highly qualified hygiene technicians bring not only their high-quality equipment but also a lot of know-how to your practice.

Close to you

We are on site when you need us! Because the interaction of our own world-wide service network with our specialized trade partners guarantees fast help.

More safety

You can also rely on this! During service calls, you receive a 6-month warranty on the repair service.

Original spare parts

We never come alone! Because with our extensive range of spare parts in every service vehicle, we solve over 90% of all service cases directly on the first visit.

User protection

With us you are secured! We check the electrical safety after every service call in accordance with DIN VDE 0701-0702.

Free remote diagnosis
by phone through our service center
Fast help directly on site
through our Germany-wide service network
Fair billing every 15 minutes
for maximum cost transparency
Obtaining warranty and guarantee
for the long-term value retention of your equipment

Checking the MELAG qualification of your service partner

Play it safe: We check your service technician for current and valid MELAG training certificates. This ensures that your MELAG product is in the best hands.

Check qualification now

Pull your telephone joker

3 steps to your service partner.

The favorite tool of our service team? The telephone! Because over 50 % of faults can usually be solved quite simply over the phone.

Das sagen unsere Kunden

Einfach, schnell und professionell.

Praxis für Podologie Mirjam Kahler-Feldmann

"Service von MELAG für MELAG – darauf ist Verlass! Der MELAG Kundendienst hat uns mit einem exzellenten Service für unseren MELAG Euroklav 29 VS+ begeistert."

Podologin Anne-Sophie Lorenz

"Toller Hygiene-Techniker - Wir und unser MELAtronic möchten den erstklassigen Service nicht mehr missen."

Medizinisches Fußzentrum Gifhorn - Anja Papenburg

"Wer könnte einen besseren Service bieten, als der Hersteller selbst? Beim technischen Service verlassen wir uns auf den MELAG Kundendienst!"

Frequently asked questions (FAQ)

You have questions? We the answers!

MELAG Customer Service

You have questions? We the answers!

Contact form Contact persons Live Demo

First aid for autoclave and thermodisinfector

The repair service

We save your day.
And your MELAG product.